Japanese Fabric By The Yard | Folk Art | Studio Pottery
SHIPPING POLICY
✦ Orders will be dispatched within 1-2 business days once your payment has been received. You will receive tracking number after your order has been shipped. Once the package leaves Japan, Japan Post is no longer responsible and enquiries should be made via postal service in destination country.
✦ All orders are shipped with Japan Post & UPS from Japan. The shipping time may vary, depending on where your region is. We recommend choosing express shipping option if you would like to have a faster delivery.
✦ UPS orders cant be dispatched without your Phone Number! Please provide it with your order.
✦ Domestic orders arrive within 1-2 days.
✦ International orders arrive within 7-10-14-20 days depending on your country, region and pandemic. Postal services via Japan Post are still being largely strained from COVID-19 and sometimes it can take up to 1 month for international order to arrive. UPS service always arrive on estimated date.
✦ Since it's hard to make the exact estimate on multiple quantities, I refund any overpaid shipping charges.
✦ Buyers are responsible for any customs & import taxes, VAT, GST that may apply in destination country. It is up to the buyer to pay these and know about their country's policies/regulations.
✦ PLEASE NOTE THAT WE CANNOT GUARANTEE ARRIVAL OF PARCELS BY A CERTAIN DATE SHIPPED WITH JAPAN POST!
We are not responsible for delays due to customs and pandemic.
RETURN & REFUND POLICY
✦ We gladly accept returns. Item must be returned in the same condition it has been received. In the case of a return, customer pays the cost of return shipping and the original shipping will not be refunded.
Contact me within 14 days of delivery.
Dispatch items back within 30 days of delivery.
Request a cancellation within 24 hours of purchase.
If you have any problems with your order, please contact me first.
✦ We will not refund the following items:
⋆ Fabrics cut from a bolt.
⋆ Items returned to sender. If the postal service is not able to deliver to the provided address and is not responsible for the cost of reshipping, or other related costs.
⋆ Items that have incurred customs charges outside of Japan, we are not responsible for these fees.
⋆ Lost items sent with unregistered / uninsured mail. We can't be responsible for items lost in the mail, once order has been fulfilled and shipped.
PRIVACY POLICY
✦ This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.vintagefreakss.com. VINTAGE FREAKSS is committed to protecting user privacy online. We believe that greater protection of personal privacy on the web will not only protect users, but also increase user confidence and ultimately their participation in online activities. At www.vintagefreakss.com, we intend to give you as much control as possible over your personal information. The purpose of our policy is to inform you about the types of information we gather when you visit our site, how we may use that information, whether we disclose it to anyone, and the choice s you have regarding our use of the information.
✦ Information that we collect for statistical purposes. We collect some information that is used for analysis and statistical purposes that help us manage our website. We automatically collect electronically generated information about your visit to our site, such as the date, typer of browser used, and technical internet protocol data. We collect this information about each user session from our user logs and refer to it for statistical purposes. We will not rent or sell your information into third parties outside VINTAGE FREAKSS without your consent.
✦ Information that you provide us when using our interactive forms and functions. You may be required to provide your personal information to VINTAGE FREAKSS when you send us an email, complete an online form or order, chat areas, and other message or communication facilities. This information may include such as your name, address, telephone number, and other personal and business data. We take the security of your personal information very seriously. Any section of this website that collects personal or financial information is encrypted to protect it and is only accessed in order to process payments, shipping, invoicing. If you send us electronic mail message with a question or comment that contains your personal information, or fill out a form that emails us this information, we will use your personal information to respond to your request.
✦ If you feel that we are not following this privacy policy, or if you have concerns about how we are using your information, please contact us as soon as possible.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments